Privacy Policy.

1. Information We Collect

1.1 Information You Provide to Us

We may collect information you voluntarily provide when you:

• Fill out a form, application, or contact us
• Subscribe to our newsletter, programs, or membership tiers
• Register for or participate in events, wellness programs, or community activities
• Purchase products or services
• Apply for or participate in the Service Exchange Program
• Submit content, testimonials, photos, or feedback
• Communicate with us via email, social media, or other channels

This information may include:

• Full name
• Email address
• Phone number
• Mailing address
• Payment and billing information (processed securely by third-party payment providers; we do not store full credit card numbers)
• USANA membership or affiliate ID (where applicable)
• Professional skills, qualifications, and service contributions (for Service Exchange Program participants)
• Photos, videos, or other media you submit
• Any other information you voluntarily provide (messages, survey responses, application details, etc.)

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information through cookies, analytics tools, and similar technologies, including:

• IP address and approximate geographic location
• Browser type, version, and language preferences
• Device type, operating system, and screen resolution
• Pages visited, time spent on pages, and navigation patterns
• Referring website or source
• Date and time of access

This information helps us improve our Services, understand how users interact with our website, and enhance the user experience.

1.3 Sensitive Information

We do not intentionally request or require medical, health, genetic, biometric, or other sensitive personal data. If you choose to share health-related or other sensitive information voluntarily (for example, in connection with wellness programs or community discussions), you acknowledge that you do so at your own discretion and risk. We will treat any such information with care but cannot guarantee the same level of protection as information specifically designed to be collected under applicable health privacy laws (such as HIPAA).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, maintain, and improve our Services
• To process transactions, payments, memberships, and registrations
• To respond to your inquiries, messages, and requests
• To send updates, educational content, wellness resources, newsletters, and promotional materials
• To personalize your experience and communications
• To administer membership programs, including the Service Exchange Program and its probationary review process
• To verify USANA membership or affiliate status where required
• To enforce our Terms of Service and protect against fraud, abuse, or unauthorized activity
• To comply with legal obligations and respond to lawful requests
• To maintain the safety, security, and integrity of our platform and community
• To conduct internal analytics, research, and reporting to improve our business operations

We will never sell your personal information to third parties.

3. Legal Bases for Processing

Depending on your location, we process your personal information based on one or more of the following legal bases:

• Your consent (which you may withdraw at any time)
• Performance of a contract (such as fulfilling a membership or purchase)
• Compliance with a legal obligation
• Our legitimate business interests (such as improving our Services, preventing fraud, and communicating with our community), provided those interests do not override your fundamental rights and freedoms

4. Legal Compliance and Disclosure

LuckyOne Global LLC operates with integrity and transparency. We may disclose your information if required or permitted by law, or when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or government request
• Protect and defend the legal rights, property, or safety of LuckyOne Global LLC
• Protect the safety of our members, partners, clients, or the public
• Investigate or prevent fraud, security threats, or potential violations of our Terms of Service
• Enforce our agreements and policies

We do not tolerate misuse of information, manipulation, or hidden agreements. Any employee, partner, or member found to be misusing personal data will be subject to termination and potential legal action.

5. Cookies and Tracking Technologies

We may use cookies, web beacons, pixels, and similar tracking technologies to collect information about your interactions with our website. These technologies serve the following purposes:

• Essential cookies: Required for basic website functionality (e.g., session management, security)
• Analytics cookies: Help us understand website usage and improve performance (e.g., Google Analytics)
• Marketing cookies: Allow us to deliver relevant advertising and measure campaign effectiveness
• Preference cookies: Remember your settings and preferences for a better experience

5.1 Your Cookie Choices

You can manage your cookie preferences in the following ways:

• Adjust your browser settings to block or delete cookies
• Use our cookie consent banner (where displayed) to manage preferences
• Opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on

Please note that disabling certain cookies may affect the functionality of our website.

5.2 Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) signal. Our website currently does not respond to DNT signals, as there is no uniform industry standard for DNT compliance. We will update this policy if a standard is established.

6. Third-Party Services

We may use trusted third-party service providers to assist with:

• Payment processing (e.g., Stripe, PayPal, or similar providers)
• Email management and marketing (e.g., Mailchimp or similar platforms)
• Website hosting and content delivery
• Analytics and performance monitoring (e.g., Google Analytics)
• Customer relationship management
• Social media integration

These third-party providers process data under their own privacy policies and terms. We select partners who demonstrate a commitment to data security and ethical practices. However, we are not responsible for the privacy practices of third-party services, and we encourage you to review their policies independently.

Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices or content of those external sites.

7. International Data Transfers

LuckyOne Global operates internationally across multiple countries. Your personal information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. These countries may have data protection laws that differ from the laws of your country of residence.

By using our Services, you consent to the transfer of your information to the United States and other jurisdictions as described in this Privacy Policy. Where required by applicable law (such as the GDPR), we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses or other legally recognized transfer mechanisms, to protect your personal information during international transfers.

8. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission (SSL/TLS)
• Restricted access to personal information on a need-to-know basis
• Regular review and updating of security practices
• Use of secure third-party payment processors (we do not store full credit card numbers on our servers)

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials and for using the internet wisely.

9. Data Breach Notification

In the event of a data breach that compromises your personal information, we will:

• Investigate the breach promptly and take steps to contain and remediate it
• Notify affected individuals as required by applicable law, including the Texas Data Privacy and Security Act, which requires notification within 60 days of discovering a breach
• Notify relevant regulatory authorities as required
• Provide information about the nature of the breach, the types of data involved, and steps you can take to protect yourself

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. General retention guidelines include:

• Active membership records: Retained for the duration of your membership plus three (3) years after termination or expiration
• Transaction and payment records: Retained for seven (7) years for tax and accounting compliance
• Marketing and communication preferences: Retained until you unsubscribe or request deletion
• Website analytics data: Retained in anonymized or aggregated form for up to three (3) years
• Service Exchange Program records: Retained for the duration of participation plus three (3) years

You may request deletion of your personal data at any time, subject to our legal and regulatory obligations to retain certain information. See Section 11 (Your Rights) below.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

11.1 General Rights (All Users)

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we update or correct inaccurate information
• Deletion: Request that we delete your personal information, subject to legal retention requirements
• Opt-Out of Marketing: Unsubscribe from promotional emails and communications at any time using the unsubscribe link in our emails or by contacting us

11.2 Additional Rights for Texas Residents (TDPSA)

If you are a Texas resident, the Texas Data Privacy and Security Act (TDPSA) provides you with additional rights, including:

• The right to confirm whether we are processing your personal data
• The right to access your personal data
• The right to correct inaccuracies in your personal data
• The right to delete your personal data
• The right to obtain a portable copy of your personal data
• The right to opt out of the processing of your data for targeted advertising, sale of personal data, or profiling

11.3 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with additional rights, including:

• The right to know what personal information we collect, use, disclose, and sell
• The right to delete your personal information
• The right to opt out of the sale or sharing of your personal information
• The right to non-discrimination for exercising your privacy rights
• The right to correct inaccurate personal information
• The right to limit the use and disclosure of sensitive personal information

We do not sell your personal information. To exercise any of these rights, contact us at the information provided in Section 14 below.

11.4 Additional Rights for EU/EEA Residents (GDPR)

If you are located in the European Union or European Economic Area, the General Data Protection Regulation (GDPR) provides you with additional rights, including:

• The right to access, correct, delete, or port your personal data
• The right to restrict or object to processing
• The right to withdraw consent at any time (without affecting the lawfulness of processing based on consent before withdrawal)
• The right to lodge a complaint with your local data protection authority

11.5 Exercising Your Rights

To exercise any of your privacy rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law (typically 30 to 45 days). We may need to verify your identity before processing your request. We will not discriminate against you for exercising your privacy rights.

12. Children's Privacy

Our Services are not directed to individuals under the age of 13 (or under 16 in jurisdictions where GDPR applies). We do not knowingly collect personal information from children under these ages. If we become aware that we have inadvertently collected personal information from a child under the applicable age, we will take prompt steps to delete that information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected] so we can take appropriate action.

13. Do Not Sell or Share My Personal Information

LuckyOne Global does not sell your personal information to third parties, nor do we share your personal information for cross-context behavioral advertising purposes. If our practices change in the future, we will update this Privacy Policy, provide notice, and offer you the right to opt out before any such sale or sharing occurs.

14. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

LuckyOne Global LLC
Privacy Inquiries: [email protected]
General Contact: [email protected]
Website: luckyoneglobal.com

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" and "Effective Date" at the top of this page
• Post a notice on our website or notify you via email when feasible
• Provide you with an opportunity to review the changes before they take effect, where required by law

Your continued use of our Services after the updated Privacy Policy takes effect constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically.